Terms of Service

GENERAL TERMS OF SERVICE

General terms of service are applicable to all forms of commissions and sales made by Justine Baker, Kaikirith and Eastern Dragon Studios. These are subject to revision and addition at any time without notice. By commencing payment you agree you have read and understood these terms.
 

General Commission Guidelines

 

- You must be 18+ to commission me, if you are under 18 I will require your guardian to be involved in the commission/payment process.

 

- I will happily make paws, tails and ears for individuals under 18 years old. I do suggest individuals wait until they are 16+ for a fursuit head and 18+ for a bodysuit. Fursuits are expensive and you body changes quickly as an adolescent, so its better to wait and save up and get more wear out of your fursuit later.

- I reserve the right to ask for ID/proof of age for any project I take on.
Refusal to show proof of age will see your project declined. Minors found lying about their age will be refunded as per our refund schedule and will be blacklisted from future commissions.

- Please do not contact me about your application asking if its accepted, if I've seen your application, or why your application was not accepted. If you do this it may impact your application now and in the future.

Payment Terms

Payments and deposits

  • Payment is to be made in Australian Dollars (AUD$), via Paypal, Square, Afterpay or cash (if local). Bank transfers are also available.

  • I reserve the right to refuse trades or foreign currency as payment.

  • There is a 5% discount for paying in full up front via bank transfer.

  • Quotes are only valid for 14 days, after this time a new quote will be required.

  • A non-refundable deposit is due within 14 days to secure a slot and is required before any material is sought. Upon receiving your deposit, your commission will be added to my upcoming projects list on my Trello.

  • Sales under $500 require full payment up front. Sales over $500 have a minimum non-refundable deposit of 40% of the quoted cost.

  • The 40% deposit is non-refundable - this covers sourcing materials, material costs etc.

  • Our standard payment plan is 40% deposit, and then a payment plan of $200 or 20% (which ever is greater) per month for up to 3 months. Payment plans outside of this arrangement may incur additional fees.

  • Commission needs to be paid off within 6 months (or as discussed) - or a new quote will be written up

  • Failure to pay payment plans on time may see your commission delayed (significant delays may require a new quote to be written up), or even cancelled and refunded.

  • Upon receiving full payment your commission will be added to my commission queue, and you will get an estimated completion date.

  • If you require a project to be completed by a deadline, you are required to make full payment up front. We do not hold slots without full payment. Deadline fees will apply.

  • Full payment is required before the commission or sale is completed and handed over.

  • We do not make holds on any sale or commission slot without a non-refundable deposit or down payment.

  • Monthly payments are due on the 1st of each month.

 

Deadlined commissions

  • Rush or deadlined commissions need to be notified up front during the application process or your commission will be scheduled in our queue as per normal. Our normal turn over is 6-12 months from completion of payment.

  • Our deadline fee will be 25-100+% depending upon the timeframe a project is required. Depending on our current queue, or complexity of the commission these fees may change.
    Large project minimum rush fees (partial or fullsuits, bodysuits, multiple fursuit parts):
    -8-9 months 10% (Your commission cost times 1.1 is your final quote)
    - 6-7 months 25% (Your commission cost times 1.25 is your final quote)
    - 4-5 months 50% (Your commission cost times 1.5 is your final quote)
    - 3 months 75% (Your commission cost times 1.75 is your final quote)
    - 2 month 100% (Your commission cost times 2 is your final quote)
    Small project minimum rush fees (tail only)
    - 3 months 25% (Your commission cost times 1.25 is your final quote)
    - 6-8 weeks 50% (Your commission cost times 1.5 is your final quote)
    - 4-6 weeks 75% (all materials must be in stock; your commission cost times 1.75 is your final quote)
    - 4 weeks month 100% (all materials must be in stock; your commission cost times 2 is your final quote)

  • You are required to pay the full quote, plus the rush fee, in full up front for a deadlined commission.

  • Payment plans are not available for deadlined commissions.

  • We only accept a rush fee if the request is within a conceivably doable time frame. We do not delay other peoples commissions for deadlines. To take on a deadline we usually drop our extra work like some con prep or a premade or do a little extra work on weekends.

  • Your rush fee will be refunded if we are unable to meet a deadline due to illness, accident or other unforeseeable causes.

Refunds and Cancellations

  • Full refunds (including deposit, but excluding any transaction fees) on commissions are only available if the commission is unable to be completed within a reasonable time frame due to unforeseen circumstances (ie illness or injury). I will keep the commission to alter as I see fit to make it saleable (at no charge to you).

  • 50% of the quoted cost of the commission is non-refundable if you change you mind after payment.

  • Physical products refund schedule - 60% refund if work has not begun, 25% refund if work is up to 50% complete, no refund if work is more than 50% complete or significant amount of materials for the project has already been cut.

  • If you change your mind on a commission, or fail to make payments within an agreed upon period, I retain the right to retain, modify and/or sell the product. A complete refund (excluding deposit) may not be available if significant work is required to alter the commission.

  • 1 missed payments, or 2 late payments during a payment plan will be considered a cancellation and will be refunded as per "customer change of mind" above.

  • If you make a deposit on a pre-made item, a refund can be made available (minus any transaction fees). However without an acceptable reason for requiring a refund, you may be refused commissions and sales in the future.

  • I reserve the right to cancel and refund a commission or sale due to poor communication, rude or inappropriate behaviour, or inability to communicate effectively. Depending on the stage of completion and type of commission a partial or full refund will be made.

 

Changes to your commission

  • I am willing to make an acceptable number of changes to a commission, and will accept reasonable change requests and happily fix up any mistakes I make. Please ask for any major changes (including mistakes I make) to a commission ASAP. The longer you leave it, the more likely you will be liable for any extra costs incurred.

  • Changes significantly different to the original request, or requesting additional features and details once work has begun may incur additional charges.

  • You will be charged an extra AU$40 if you DTD arrives and the seams are not joined - due to the unanticipated additional work.
     

Shipping

  • Unless requested or specified quotes do not include the price of shipping.

  • You, the client, are responsible for the consideration and payment of any postal insurance (if chosen), express post or any other postal options. You will be charged appropriate shipping and handling costs.

  • Shipping and handling costs are to be paid before any products are shipped out.

  • The transport of any product is no longer my responsibility once it leaves my possession. Due care and consideration to appropriately package any product will be taken.

  • No liability will be taken if the product gets lost, damaged or delayed in the post.

  • Con pick ups will be charged based on the size of the object. A digitigrade fullsuit with a medium tail will cost $70 for con pick up due to airport baggage costs. Local con pick ups are half price.

 

Works in Progress (hereby known as WIPs)

  • Images of WIPs will typically be messaged to you privately, to ensure you are kept up to date.

  • I retain the right to post WIPS publicly and on my Patreon. If you wish your commission to be kept private until you can debut it – please notify me in advance. Additional fees may occur due to loss of Patreon content if you wish for no WIPS to be posted.

 

 

Repairs, warranty and alterations

  • Repair warranty is provided for 6 months on all crafts obtained from myself and are offered free of charge where the product does not stand up to use anticipated by myself (ie seam coming undone).

  • Please contact me with photos and description of damage or situation as soon as possible so as to determine if it is covered by the warranty.

  • Warranty does not extend to cover any damage or loss of product in the post (see Shipping above).

  • Any shipping costs for repairs are covered by the client.

  • Anything sent in for repairs must be clean and odour free. If I receive anything for repairs that is found to be dirty, you will be charged an appropriate cleaning fee, or have it sent back un-repaired.

  • Please notify me before sending anything to me for repairs (inside or outside of warranty).

  • Repairs can also be made by the customer, or another person. Please contact me if you wish to make repairs this way.

  • Any alteration made without permission will void your warranty (if there is one), and may result in blacklisting you from my business.

  • It is recommended that if you wish to have alterations made that you either contact me during the construction of your commission, or before a product is sent out.

 

Artist and Client rights of use of commission and sales

My rights of use as the artist

  • I retain copyright of any product I create.

  • I reserve the right to use any images of works both during and after construction as I see fit (ie advertisement purposes, in my gallery or social media as examples of my work)

  • If you wish for WIPs to be kept private, finished work not to be posted on social media or my gallery as an example of my work additional fees may occur.

Your rights of use as the client (Private and commercial)

  • Please credit me as the artist if you post it online - this can be done by tagging or linking my user page on the website (if i have one, social media pages in the social links in the footer) or by linking my website www.easterndragonstudios.com

  • Unless otherwise specified during the quoting process, the work I do for a client is considered for personal use only. This means any work you receive from me cannot be used directly or indirectly for monetary gain, and may not be used in any way shape or form in relation to business or commercial use.

  • You may not make prints, copies, replications or duplicates of any completed or WIP images for resale, or profit from the commission or sale when resold unless you pay a commercial fee.

  • You may not use the artwork for NFTs/Crypto.

  • If you wish to use something for commercial use, you must notify me up front. Such use may incur significant additional fees so as to buy rights to do so. If you pay for the rights to use work for commercial use, you will have rights to use the work as you wish for business, commercial and/or monetary gain. As per with personal use, watermarks can only be removed by me and work cannot be altered, traced, cropped or used as otherwise detailed here without permission.

Collection of information

Privacy Policy

  • When you employ my services or purchase something from my store - your data (such as name, contact details, shipping address), is kept securely on our computer systems that are all password protected and for private use only

  • We collect your details purely for the purposes of contacting you regarding your commission or your purchase. These details are collected when you:
    - Sign up to our email subscription service
    - Make a purchase via our webshop
    - Contact us regarding a potential project
    - Employ our services

  • Your details will not be shared, sold, or traded to any third parties. The only time your personal details may be shared with third parties is if it is:
    - Requested by the Australian Taxation Office (ATO) for the purpose of verifying payment records and income data associated with this business (Eastern Dragon Studios).
    - When required to by postage services for the purpose of posting packages or merchandise to you.
    - On our public Trello for the purpose of tracking projects. We only add a contact name and your project details on your project card, as well as the status of the project (quote, deposit paid, fully paid, project started, project completed, project on hold). If you wish to keep either your name or project private - please let us know upon employing our services. We never post personal contact details on to our Trello.
    - If we are working on your project with a third party (ie collaborative pieces), your contact details may be shared with the other artist/s for the purpose of contacting you for feedback, or to send the final product.

  • Our subscription service is currently operated via MailChimp. You are only signed up to our subscription service if you opt to join via our website. We do not automatically add you if you engage our services or purchase products from us. We only post the occasional email regarding sales, commission openings or general updates.

Discounts

  • Discounts are given at our discretion

  • Discounts apply to our webshop and merch, they do not apply to our commissions or premade fursuits unless otherwise stated.

Liability Disclaimer

 

I am in no way responsible for any injury or harm incurred if you choose to use or play with any product you receive from me. Please exercise common sense.
 

I am not responsible for any ill-fitting costumes, accessories or anything that is incorrectly sized resulting from inaccurate measurements, recommendations or incorrectly constructed DTDs provided by you, the customer.

I live in a house with a dog (and previously also a cat), so our products may have allergens that can trigger asthma and/or allergies in some people. We can not guarantee that our products will be dander or allergen free as both pets are/were indoors.